About us

Health for Health Professionals Wales (HHP Wales) offers a free, confidential service that provides NHS staff, students and volunteers in Wales with access to various levels of mental health support.

We offer self-help, guided self-help, peer support, and virtual face-to-face therapies with accredited specialists.

HHP Wales aims to provide support to those with acute symptoms such as those feeling overwhelmed and distressed or having difficulties managing the various challenges that the pandemic has brought; those developing symptoms of anxiety and depression, as well as longer-term effects such as Post-traumatic Stress Disorder (PTSD).

How it works

After contacting the service individuals are directed to a trained doctor advisor who will triage their need and signpost them on to one or more of the following services:

Self-help

Peer support

Guided self-help

Following initial consultations with either a SilverCloud or HHP Wales therapist, individuals will be directed to specific Self-help materials. As appropriate a follow-up consultation will review the need for additional
support.

In conjunction with the National Centre for Mental Health (NCMH), we are also hoping to be able to offer a new PTSD guided self-help service in the near future.

Virtual face-to-face consultations

Individuals can receive up to eight sessions of Cognitive Behavioural Therapy (CBT) from a British Association for Behavioural and Cognitive Psychotherapies (BABCP) accredited therapist.

HHP Wales has been designed to work in conjunction and to be complementary to the services offered by occupational health departments and the support available to an individual through their GP.

How to contact us

To access our guided self-help, peer support, and virtual face-to-face services contact us.

This can be done in one of three ways:

Use our referral form
Email us at hhpcovid19@cardiff.ac.uk
Call 0800 058 2738

We will get back to you within 24 hours and will make arrangements for you to speak to one of our doctor advisors who will talk you through your options for ongoing therapies and support. This is a free service.

HHP Wales is available Monday to Friday, 9am – 5pm

In line with current Government advice to protect our staff during this public health emergency, HHP Wales colleagues are working from home and making the best use of technology to continue to support NHS workers in Wales. If possible, please consider contacting us via the referral form or email in the first instance.

If you would like to speak to someone in Welsh please inform the helpline when you call.

Out of Hours

Should you need to speak to someone more urgently or out of the standard HHP Wales helpline hours (any time between 5pm and 9am Monday to Friday, Bank Holidays and Weekends), then please click here.

Terms and conditions

The HHP Wales helpline is confidential service. On self-referring to HHP Wales services we will ask you for your consent to process and retain personal information.

Any data collected by the service will remain within the HHP Wales service and be stored confidentially. Data collected will only be used to administer and evaluate and the service and will be kept for a maximum of 10 years.

Collecting this data may help us improve future services for health professional and healthcare students across Wales. Any published data will be reported anonymously.

Individual consent relating the storage and processing of personal data can be withdrawn at any time.

If you wish to withdraw consent to our holding and processing your data, then please contact us.

HHP Wales can be contacted via the “general enquiries” page. If you would like to raise any concerns or complaints regarding the handling of your personal data, please contact inforequest@cardiff.ac.uk

The HHP Wales helpline is only for counselling and cannot provide legal advice, an advocacy service or represent doctors at tribunals or GMC hearings.

The HHP Wales helpline is not an emergency service – if you feel you need to speak to someone in an emergency please click here

Disclaimer: The therapists and doctor advisors are not employees of the Welsh Government or agents of the Welsh Government. Accordingly, the Welsh Government is not responsible for the acts or omissions of any of the therapists or the doctor advisors.

Individuals can receive up to eight sessions of Cognitive Behavioural Therapy (CBT) from a British Association for Behavioural and Cognitive Psychotherapies (BABCP) accredited therapist.

HHP Wales has been designed to work in conjunction and to be complementary to the services offered by occupational health departments and the support available to an individual through their GP.

Individuals can receive up to eight sessions of Cognitive Behavioural Therapy (CBT) from a British Association for Behavioural and Cognitive Psychotherapies (BABCP) accredited therapist.

HHP Wales has been designed to work in conjunction and to be complementary to the services offered by occupational health departments and the support available to an individual through their GP.

About us

​How it works

How to contact us

Out of Hours

How it works